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Bank outage: "This could just be the rehearsal. Financial mayhem could follow the full performance"

ended 28. February 2025

Thousands of customers of Lloyds, Halifax, Nationwide and other major banks are reporting they are having trouble accessing online banking and making and/or receiving payments. This is especially troublesome given that the last day of the month is payday for many. Newspage asked experts for their thoughts, which will appear below until 11:00.

5 responses from the Newspage community

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It’s frustrating but not entirely surprising that customers of Lloyds, Halifax, Nationwide and other major banks are facing online banking and payment issues today, on payday for many. This kind of disruption can throw a wrench into people’s plans, whether it’s paying bills, transferring money, or just checking balances to get through the weekend, a situation made worse by bank branch closures. This isn’t isolated; recent glitches such as Barclays hint at UK banking fragility. Tech-wise, multiple banks hit at once suggests a shared system issue, like Faster Payments. These are critical for real-time transactions, and failures cascade. Banks push digital but lack resilience. Consumers need transparency and redundancy, not vague apologies. It’s a strained system—banks must rethink capacity, not just react. Until then, we’re all just crossing our fingers that the app loads next time payday rolls around.
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We enjoy the wonderful convenience of living in an increasingly digital, connected world, but it comes with the risk of being cut off at a moment's notice. These outages show the need for resilience even when it comes to basic banking. Individuals and small business owners should have at least one other account to be able to make and receive payments, preferably with some kind of offline, telephone or branch-based facility.
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Another month end, another collapse of the banking system. This is starting to be more than just an annoying niggle, it's now a payments pothole that needs fixing. There are two scenarios at work here: either banks need to massively invest in their infrastructure and systems at pace, or there is a band of bad actors (probably state-sponsored) who are getting increasingly effective at their bids to corrupt the banking network. If the first is failing to happen, the regulator needs to step in and force the banks to invest, and if it's the second, the Government's cyber security resources need to take the lead and get these bad actors locked out. Remember, if it is bad actors, this could just be the rehearsal. Financial mayhem could follow the full performance.
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The UK wants to be the home of technological innovations but this is the second month that our banking system seems to have crumbled at the end of the month. Either their are deliberate attacks or systems in need of a desperate overhaul. Either way, the regulators will be watching with a close eye as these failures will not go unpunished.
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When payday glitches hit, it's your chance to step up as a small business. Check in with your team to see if anyone’s feeling the pinch and offer support if you can. Even if these issues are out of your control, being open about any delays and sharing regular updates shows your team you’ve got their back, and that kind of transparency builds trust like nothing else.