Dutch-style lender, April Mortgages, is on the Newspage Mortgage News Desk, getting feedback from brokers in real time, seeing what they’re talking about and asking them Qs in an informal environment, most recently on the proc fees it should pay brokers and how to structure them. In your opinion, do lenders do enough to tap brokers for feedback and intel? Do questionnaires go far enough or do you think they are a token gesture? What other tools or platforms do you use to provide feedback to lenders? Is brokers and lenders collaborating better for consumer outcomes and, if so, what lenders are leading the charge on this front? Should products be created in Ivory Towers or would collaboration with those speaking with borrowers 24/7 make a difference?

mortgages

Do lenders tap into broker intel enough?

As a snap answer, no. Lenders have a wealth of knowledge and experience at their fingertips however, other than carefully worded surveys, I feel brokers are largely ignored. Large brokerages are generally selected for testing platforms and feedback supplied is rarely passed on as it doesn't always get back to the right people. When we ask for things to be passed on I have pretty much zero confidence of it moving on from that person.

Michelle Lawson

Michelle is fully CeMap-qualified (Certificate in Mortgage Advice and Practice) and is friendly, approachable and very knowledgeable. With 20yrs+ experience, her wealth of knowledge and expertise is reflective with her excellent reputation locally and nationally as a trusted advisor. She enjoys travelling, spending time with friends and family and walking her beagle, Winnie.

Business Development Managers with the vast majority of Lenders are very engaging and approachable, but when they provide feedback does it get to the people that can effect change. Nobody knows borrowers better than the Brokers that chat with them day in and day out, so It would be great to see more sessions between advisers and those that are able to make the big decisions. This should also apply to Government, interation with Mortgage Advisers can provide invaluable insight.

Ben Perks

Established in 2021, our aim is to inject some fun and enthusiasm into the world of financial advice. Being completely independent, we are able to look at mortgage products from the whole of the intermediary mortgage market. We have a broad range of insurers under our belt and are relentless in pursuit of the best deal and product to suit your needs! We use the latest technology to streamline processes and ensure matters are actioned as quickly and efficiently as possible.

logo.jpg

logo

Apart from presentations on lenders latest products from Business Development Managers, I’ve had few lenders willing to discuss product or process development from a broker/ customer perspective.   Whilst market data and risk mitigation tends to drive lenders’ appetites, there’s a whole world of potential innovation and valuable business that brokers could help lenders access if they’re willing to listen.  

Patricia McGirr

Trish McGirr doesn’t do jargon. She’s the strategist corporates, lenders and boards call when financial distress threatens to spiral from balance sheet to headline. Director of Autris Ltd and founder of Repossession Rescue, she has built her reputation by exposing the human cost of debt and the chaos it creates for business. Her authority was forged in governance, first in the NHS, then through national consulting roles shaping policy and strategy. Since 2003 she has also lived and breathed property and finance, advising on distressed assets and risk. That mix of boardroom insight and frontline reality means she speaks with rare credibility on mortgages, debt, consumer impact and the challenges of deploying AI responsibly. Trish doesn’t just comment, she challenges. She calls out complacency in finance and corporate strategy, demanding solutions that balance profit with principle. For her, debt, vulnerability and automation aren’t operational headaches; they’re governance priorities that decide trust, compliance and brand survival. And when financial decisions hit the frontline, Trish is the voice that makes clear: risk becomes reputation, and governance is survival.

Do lenders tap into broker intel enough?

3 responses from the Newspage community
Copy all

Michelle Lawson

Director at Lawson Financial

Ben Perks

Managing Director at Orchard Financial Advisers

Patricia McGirr

Founder at Repossession Rescue Network

3 responses from the Newspage communityCopy all

3 responses from the Newspage community
Copy all