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Housing Ombudsman and Regulator of Social Housing announcement

ended 10. July 2024

The Housing Ombudsman and Regulator of Social Housing have published a new Memorandum of Understanding, setting out how the two organisations will continue to work with each other. Full announcement information >> here <<. Any thoughts send them across - quotes from two bodies below.

Richard Blakeway, Housing Ombudsman, said: 

We are both committed to the same objective, which is the long-term improvement of homes and services for residents and the growth of this vital sector.

“Our joint work, offering valuable data, insight, and thematic analysis, underscores a mutual understanding of the sector’s core issues — culture, repairs, and communication.”

Fiona MacGregor, Chief Executive of RSH, said:

“Each organisation’s role has developed as a result of the Social Housing Regulation Act, which gives us each new powers. In line with our remits, we will look to deliver our new roles in a proportionate way to ensure landlords deliver sustainable improvements where those are needed for the benefit of tenants.   

“The updated Memorandum of Understanding gives landlords and tenants clear information about how we work together, in line with our distinct roles.”

2 responses from the Newspage community

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Ben Perks
Managing Director at Orchard Financial Advisers
Great news for tenants and bad news for unscrupulous landlords. Hopefully they will improve the sector for all, it baffling that it’s taken this long to get this sort of cohesion. My only hope is that they don’t overly regulate and penalise the good, honest Landlords that have already been under insurmountable pressure lately.
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Darryl Dhoffer
Founder at The Mortgage Geezer
First impressions - Limited Audience Focus - This Memorandum of Understanding (MoU) between the Housing Ombudsman and RSH, reminds me of a whatsapp chat "group" with only these two in it. Why are they not considering a section that explains how collaboration benefits social housing residents and landlords, and introduce dedicated feedback channels, improving transparency and demonstrating a commitment to serving the community ? Briefly mentioning the expected outcomes of the MoU, will this lead to faster complaints resolution and improved communication for tenants and landlords ? Seems a tad vague here, on how this will be communicated - will there be website updates, tenant newsletters, collaboration with social housing associations, or should tenants and landlords expect carrier pigeons or smoke signals for this information ?