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Daily Mail business and AI article

ended 21. April 2026

Urgent - Daily Mail journalist looking for some comment from business owners about how they have adopted AI and why, as well as whether jobs in their firm have been affected as a result. Looking for some comment by 2.30pm today, ideally. Views asap please.

7 responses from the Newspage community

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In our firm, AI hasn't been a 'job killer'. It’s been a 'drudgery killer.' We’ve adopted AI daily, not to replace our staff, but to act as the ultimate high-speed intern. We use it primarily for deep-dive research and to streamline the 'plumbing' of our back-office processes, tasks that used to eat up hours of manual data entry or document sorting are now handled in seconds. This allows our team to focus on work that actually requires a human brain: strategy, empathy, and complex problem-solving for our clients. The rule in our office is simple: AI suggests, but a human leads. For us, AI isn't about reducing headcount; it's about increasing our 'brainpower' per person. Our small team isn't worried about being replaced by a bot. Instead, they’re busy using those bots to do a better job than they ever could have on their own.
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We’ve adopted AI across the business, but not as a replacement for people. It’s been embedded alongside our team to support how we work, not remove the human element. That matters, because not everyone wants to interact with AI and culture is built by people, not tools.

We’ve been transparent about where AI is used, both internally and with clients, and we’ve developed our own platforms to improve delivery. The biggest shift is capability. Skills we previously had to outsource or bring in on a freelance basis can now be supported in-house, which makes us more competitive and responsive.

Jobs haven’t disappeared, they’ve evolved. The focus has moved towards higher-value work, oversight, and decision-making. AI handles the repetitive layer, but people remain critical to quality, judgement, and trust. Used properly, it strengthens teams rather than replaces them.
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In financial planning we are at an early stage of utilising AI to capture meeting notes and actions, update fact finds and to draft outlines for suitability reports.   They adopt a backward looking approach to this, so it is critical that paraplanners and planners are technically strong to identify where the output is not accurate or has missed the core objectives or used outdated legislation.   Some firms are expecting much more from the tools to support digital first advice. It certainly hasn’t replaced jobs, but will enable higher productivity move forward

I am a Non Exec of the Chartered Institute of Securities and investment and we have seen a real interest in the ethical considerations of AI, which led to the launch of the Certificate in Ethical AI that has been extremely popular.
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"We have actually been negatively effected by all of the AI creations done online, as one of the sections and offers in our business is done for you posting on social media and graphic design. This has meant some clients are opting for AI options and, as a result, there have been staff which we've been unable to keep on because of loss of customers in this area."
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I've heavily adopted AI in my practice, but, and this is crucial, not at the expense of being human. Even though I only act for businesses, my work is still relationship-driven, and people still want advice from a human. So the human side of things leads; the tech is behind the scenes. AI is revolutionising the way I work, saving hours each week. From using automated email writing, to admin work, and even to things like preparing contracts, the time savings are incredible. But it is vital that safeguards are put in place, for any business not just regulated ones like mine. For me, that means I do not ask AI to start from scratch, or give "advice" on something I do not know about. That is dangerous. It is an aide, not a replacement. I see it very much like a paralegal who is on probation!

I have led seminars and written a book on AI for Lawyers (www.lawyersprompt.co.uk) so if there is further detail required here, let me know.
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Comment from Professor Paul Lee, Regenerative Orthopaedic Surgeon.

AI is already changing how medicine works, but not in the way people often fear. In orthopaedics and regenerative medicine, we now use AI to analyse scans, track movement, and map recovery patterns that the human eye alone can miss. The real value is earlier detection and better timing of treatment—especially in conditions like osteoarthritis, where decisions are often made too late.
This is not about replacing doctors. Clinical judgement, examination, and patient conversation remain central. But AI does change what we spend our time doing. Routine data sorting and parts of imaging review are increasingly automated, allowing clinicians to focus on complex decisions and patient care.

Used properly, AI improves accuracy and consistency, but it must remain clinically governed. Medicine is still about people. AI simply helps us see earlier, decide better, and treat more precisely.
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Most SME aren't sacking people because of AI. They're just quietly not replacing the ones who leave. The BCC said 54% of SMEs now use AI tools (double the 2024 figure) but the BCC continued that only one in ten have anything beyond basic chatbots and writing assistants. They're stretching smaller teams, not building automated empires. The real driver is cost, not technology. NIESR revealed that recent policy changes pushed the cost of hiring entry-level workers up 7% in real terms. Bloomberg published Accenture research showing half of business leaders now expect net job losses from AI, up from a third two years ago. But the damage isn't where people are looking. Resultsense showed new UK startups are creating one fewer job each than at any point since records began. The BCC forecasts youth unemployment hitting 17% this year. Entry-level roles are disappearing not because AI is brilliant at them, but because the economics of hiring someone to learn on the job no longer stacks up.