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Brokers unhappy with Skipton comms regarding Delayed Start mortgage

Journalist:

ended 07. May 2025

A number of brokers on Newspage have said they are not impressed with Skipton launching its ‘Delayed Start’ mortgage, as many knew nothing about it when the story broke. One said: “It is a Shame that Skipton has chosen to brief others besides the intermediaries that make up over 85% of mortgage applications in the UK.”

A spokesperson from Skipton told Newspage:

"We’ve done a lot of work in advance to ensure brokers are fully aware by working closely with Key Lending Partners to ensure they have all the information they need for their communities. To do this we have done the following:

  • Briefing Key Lending Partners in advance of the announcement
  • Provided all key lending partners with a pack of information to share with their broker communities from early this morning which includes the following

- All the information on the product criteria

- A bespoke video which explains it from our Head of Mortgages – Jen Lloyd

- An additional video with Skipton’s CEO of Homes, Charlotte Harrison having a discussion on the product with Phil Spence from Move IQ

- Links to more information of the product on Skipton’s website (which went live at 7am)

  • Full information is also on Skipton Intermediaries website which went live at 7am.
  • Communications also went live across all Skipton Intermediaries social channels from 7am
  • A follow up broker email will also be going out this morning which repeats all of the above

In addition to this, we’ve worked with Andrew Montlake who’s (sic) comments feature in the press release and he’s also featuring in a live podcast and video on Skipton Talks about the product."

4 responses from the Newspage community

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Editor
Riz Malik
Independent Financial Adviser at R3 Wealth
It is a Shame that Skipton has chosen to brief others besides the intermediaries that make up over 85% of mortgage applications in the UK. Top marketing tip: share the information with those who speak to and advise your potential customers.
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Editor
Michelle Lawson
Director at Lawson Financial
We need innovation and this is great to see but considering the intermediary sector gives lenders 90% of their business, they appear to have forgotten to tell us. This isn't great when excited borrowers call to find out more and we know as much as they do from what we read in the press. Come on, let's work together and do better please.
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Editor
Harry Goodliffe
Director at HTG Mortgages
If you want innovation to land well, you’ve got to bring the people advising on it along for the ride. Brokers are the ones having the conversations, explaining the pros and cons, and helping buyers decide if these products are right for them. So when lenders launch something new and leave intermediaries out of the loop, it doesn’t just hurt us, it confuses customers.
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Editor
Rohit Kohli
Director at The Mortgage Stop
Brokers also need an explanation of how this will affect the first-time buyer in the short and long term. Does this mean first-time buyers accrue more interest over the three months they choose not to pay, and therefore face increased subsequent payments? If so, it could mean paying back more in overall interest. This goes back to the payment holidays announced during COVID, when many people didn’t fully understand the consequences of not paying their mortgage for three months. Delayed — but at what cost?