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Insurance bloopers

ended 18. June 2025

What are the biggest insurance bloopers you’ve seen consumers make? For example, maybe someone took out a policy through you that gave them everything they needed but then cancelled it a few months in because they found something “similar” online for half the price (often with a quarter of the cover) - or decided it was money better spent on some PCP car finance or a Sky News sub. And then a life event happened and they were left without the necessary cover that the original policy offered? Also, how many people with children do you seer turning down life insurance? And why do you think people generally think life will deliver them no massive curveballs?

3 responses from the Newspage community

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Consumers are swamped in the negative and the rhetoric of everything being cheap. Insurance isn’t tangible and because of that can often be the first thing that gets cancelled. My mantra is that if you say you can’t afford the insurance, you can’t afford not to have it. When insurance is done right it is very powerful and in most outcomes at a time of need, life changing. I’ve seen people cancel it and regret it, I have someone who was about to cancel as they were fit and well then got a cancer diagnosis before it was cancelled - they received a life changing pay out. Consumers- please pick up the bill because, despite what you think, the State won’t pick up yours.
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I once heard of a case at another firm where a client was arranging life assurance but didn’t want it to start until the following Monday. However, the adviser, insisted he started the policy immediately. Tragically, on Monday morning, the adviser received a call from the client’s wife — the client had died over the weekend. The adviser's insistence ended up saving the family financially.

Sadly, many people — even those with young children — delay or turn down life insurance. It’s often seen as an unnecessary cost, especially compared to things like car finance or streaming subscriptions. But people underestimate how fragile life can be. They assume curveballs only happen to others — until they don’t. And by then, it’s too late.
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I once had a person who took out a £450,000 mortgage with a newborn baby and wide varying incomes. They had no life cover in place and work was limited. I quoted them a premium which was from a well known provider. Cost £28.50 pcm and said too expensive.

When doing the mortgage, the client used to spend on average £13 a week at a local coffee shop for her mother meetings. I couldn't quite believe that they thought my recommendation was expensive. When they come to renew the mortgage, they asked for the cover as one of their friends had a life changing illness. Premium went up by 50% due to the client having a life changing diagnosis.

Baffles me when I hear people of not having any cover or even worse say it's too expensive.