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Experiences from the other side: Booking.com

Journalist: Samantha Downes (Soames), News reporter - freelance - national newspapers and trades

ended 17. August 2025

Asking if any Newspagers use Booking.com or any other similar platform to rent out a spare room or B&B.

My understanding is that if someone books the host can have T&Cs which ask for an appropriate notice of cancellation. One contact is telling me that he asks for three days, bu on several occasions the guest has given him little or no notice they are not going to turn up.

Booking.com do not insist on taking card details from the guest so my contact has no way of getting the money back if a guest does not turn up. He's also had a malicious review posted by a guest who never paid and never turned up  and he also had one guest set up a bank account with Halifax using the address of the studio flat he rents out. They were from Portugal and only stayed one night - so how they were able to open a bank account - goodness knows. Halifax has not been able to explain why.

Interested in experiences - good and bad - thanks

1 responses from the Newspage community

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Hi Samantha

I have three properties that are short term rentals that I use booking.com for
Problem 1 - booking.com will open up future availability and it puts in the base price so forget to edit that and you can end up with summer being very affordable - in my case 49e a night (should be 150e) for Aug 2026
Problem 2 - promotion stacking - booking.com "stack" promotions so you might have a Genius promotion, a mobile promotion and then maybe early booker discount and they all stack. So 10% off here and there is not too much of a challenge but when they stack you are looking at 30% discount
Problem 3 - how many rooms? I amended my availability for summer 2026 and somehow told the system my one room studio had another room - I was fully booked but overnight 8 people booked this phantom room. I managed to cancel all but one and got fined by booking having to pay for their finding the guest an alternative
Do contact me if you would like more info
Karen