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Mortgage calculator chaos

ended 23. May 2023

This week, a Newspage broker has said he has had a number of experiences recently where a lot of clients are rocking up with a totally misplaced idea of what they can afford due to inaccurate mortgage calculators on property websites (portals or otherwise). He says: “An FTB nearly fell off his stool the other day when I told him that what he’d been looking at was wrong and that the rate would be 1.5% more at 95% LTV.” UK newswire, Newspage, asked brokers for their thoughts on mortgage calculators.

7 responses from the Newspage community

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There are thousands of online calculators that do give clients an unexpectedly false idea of what they can borrow. On investigation, they are often nothing more than a '5 times' income figure, without asking for any more information about the type of income, whether salary or commission, and any financial commitments. Only by talking through these points with a mortgage broker, and supplying the necessary documents to evidence the figures, will you get an accurate idea of what you can borrow, with who, and at what rates. These calculators are typically designed to collect leads or to generate sales activity when the reality can be very different, and should not be relied on for accuracy at all.
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I've regularly come across clients with misunderstandings about their borrowing potential due to inaccurate online mortgage calculators. These tools, whilst useful for an initial estimate, frequently oversimplify the complexities of individual financial circumstances. They're primarily marketing tools, designed to draw in potential clients and encourage them to share their contact details. I remember a client who, based on an online calculator, made an offer, only to have to retract it when the reality dawned. The reality check was initially quite a shock, but they ultimately appreciated the honesty. This underscores the importance of professional advice in navigating the complexities of mortgages. While online calculators can provide a rough figure, consulting with a mortgage adviser ensures a more accurate anpersonalised assessment. It's also worth noting that the lack of updates to these calculators may be due to their function as marketing tools rather than genuine financial tools.
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I must say I've witnessed a fair share of eyebrow-raising moments based on what people have thought they can borrow due to mortgage calculators. They can cause chaos right from the outset. As for the lack of updates on these calculators, well, it's a bit of a mystery. You would have thought that, in an age of such rapid technological advancements, mortgage calculators would keep up with the times fairly easily. Perhaps they're on a prolonged vacation or have decided to embark on a digital detox. Navigating the labyrinth of mortgage rates and LTV ratios can be quite an adventure, but fear not, for we mortgage brokers are here to guide you through the maze and help you find the best possible solution. If there's one thing I've learned in this industry, it's that human expertise and personalised advice can never be replaced by calculators alone.
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The issue with online calculators is that they are quite simply a sales tool, to obtain a mortgage lead for a broker who will then go on to try and sell a mortgage to a client. The issue is that many clients use these calculators assuming they can get the information for free and then go on and arrange a mortgage themselves. It's only then that they find out that the calculator is useless, and very likely that these calculators also have a generic 5x income calculation built into them, which is misleading. This ultimately ends up in disappointment. Since the Truss and Kwarteng bomb exploded, it has never been more difficult to keep abreast of the ever-changing landscape of criteria and rates available from lenders. Never have brokers been more important. Now is the time for the public to put their trust in us to guide them properly. This will avoid disappointment and wasted time.
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We've experienced mortgage calculator chaos many times. The cynics would say it's a way for the property websites to entice potential customers to get in touch with them, namely by quoting unrealistically low mortgage rates and monthly payments alongside the properties being looked at. The reality is that there is often a wide range of borrowing amounts available to clients depending on the lender and circumstances, so it always makes sense to speak with a broker who can advise on the realistic borrowing capacity and monthly payments to expect. This avoids any disappointment further down the line.
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Many sites still use simple income multiples to indicate borrowing potential, an approach that is significantly dated. Our quick calculator scrapes affordability results from several of the top 10 lenders to return a range, but if a client signs up we have a far more detailed automated system that provides up to 40 lenders' calculations. However, the output is only as good as the inputs and customers should speak to a mortgage adviser before arranging viewings, otherwise it could be a huge waste of everyone's time.
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This is a common issue when clients have attempted to do their own 'research'. Often, they will have been on a price comparison website and have found a product with a niche building society, which, when we as a mortgage adviser take the time to look into ourselves, find that the client doesn't fit on affordability, or the lender only lends in a restricted area. The issue around calculators has been an issue ever since the mini-Budget with mortgage lenders on the whole being very slow to update these, which can cause a great deal of confusion to customers.