Following the announcement of the latest ONS labour market data published this morning, finance experts and recruiters based around the UK have been outlin

ONS jobs market data - “discussion of inflation surged 188% among employees” - reaction

We spoke to Steve McSherry, Commercial Director of Daktela UK an industry expert in CX teams and technology, about the transformative power of channel connection. Recently becoming CXFO partners, Daktela, like us, are on a mission to maintain high standards across the CX industry for teams and custo…

How Fully Connecting your CX Channels Could Transform Your Business - The Customer Experience Foundation

Daktela has acquired Coworkers.ai, with the technology set to be integrated into its software by the end of this year, enhancing the company’s existing chatbot capability and enabling businesses in the UK to deploy complex automated chat solutions in their customer communications.

Daktela enhances its automated chat functionality with Coworkers.ai acquisition - Contact Centre Summit | Forum Events

New to reseller market: Daktela UK – One App for All your Business Communications – TECHNOLOGY RESELLER

No matter where you are on your startup journey a customer-focused mindset should be built into the DNA of your business according to Steve McSherry, Commercial Director of Daktela, a cloud-based contact centre that serves startups.

Why cloud communication software should be every startup’s priority | Startups Magazine

Daktela is a global communications solution provider based in Prague. 

Steve heads up the Sales Department in the UK. He has worked in the communications industry for over 30 years and has been involved in projects from small start-ups requiring simple technology right through to complex omni-channel contact solutions for large enterprise business operations such as Royal Bank of Scotland, DHL, Thomas Cook etc. 

The UK and Ireland form a key part of the overall Daktela global business expansion strategy and under Steve’s leadership over the last four years, it has grown at a rate of over 30% per year. 


technology

marketing & media

business

entrepreneurship

politics

Steve McSherry - Daktela UK.jpg

Daktela - LOGO-CMYK-transparent.png

Daktela - LOGO-RGB-transparent.png

Steve McSherry

facebook

linkedin

Communication software and cloud solutions provider Daktela, becomes the first call centre as a service (CCaaS) provider to integrate ChatGPT directly into their platform.This implementation is made possible with the release of the GPT 3.5 turbo version, which allows access to other developers through its API interface.&nbsp;Until now, Daktela used the properties of artificial intelligence mainly in the functioning and communication of smart mailbots, voicebots and chatbots. Daktela’s goal is to create the first real AI omnichannel, in which ChatGPT will become a part of the entire product portfolio.Daktela's newest AI innovation provides contact centre agents with more efficient handling of incoming requests and faster communication with customers.Chat GPT will summarise the full communication thread with the customer, thus eliminating the need to read all previous communications and providing the agent with a quick overview of the customer's history.Chat GPT integration will also improve the speed and production of written communication. The Daktela Contact Centre now allows the agent to write only a bullet list with the main points of the conversation. These are then automatically expanded into a complete prescribed e-mail with all formal and communication requirements via GPT-3.5. At the same time, the agent can mark any sentence and have it rewritten in a variety of styles, for example, to sound more formal or more friendly.Jiří Havlíček, Daktela's Chief Technology Officer commented:&nbsp;"Artificial intelligence is changing the world and plays an increasingly important role in corporate strategies, especially in communication software. Daktela, with last year's acquisition of Coworkers.ai, a startup developing its own intelligent voicebots and chatbots, set the groundwork for the development of this kind of innovation. By implementing ChatGPT into the operation of contact centres, we continue to raise the level of our smart solutions.”Steve McSherry, Daktela UK Country Manager added:&nbsp;“UK companies are increasingly looking at ways AI can fill the resourcing gaps in their business as contact centres continue to struggle to fill outstanding job vacancies. In addition, complementing and enhancing their existing employee skillsets through tools such as Chat GPT makes them a more valuable resource and improves the overall performance of the contact centre. Daktela is proud to be taking the lead with our new integration helping our customers achieve both objectives.”About DaktelaDaktela is a global technology company offering customers in-house communications software and cloud solutions for contact centres. It allows companies to take care of their customers using all available communication channels, such as voice, email, SMS, web chat, Facebook Messenger, Instagram, WhatsApp or Viber, all with native support in one web app. It currently serves more than 1,000 corporate customers of all sizes worldwide. Daktela has branches in the Czech Republic, Slovakia, Poland, Hungary, Slovenia, Serbia, Romania, the United Kingdom, Dubai and the Philippines. Daktela is owned by the founders Richard Baar and David Hájek and by the Slovak investment group Sandberg Capital. In 2021, the company's turnover was €10.7 million. Daktela owns a majority stake in the company Coworkers.ai providing its own intelligent chatbots, voicebots, mailbots and other AI tools.More information can be found at: https://www.daktela.com &nbsp;<blockquote>“UK companies are increasingly looking at ways AI can fill the resourcing gaps in their business as contact centres continue to struggle to fill outstanding job vacancies. In addition, complementing and enhancing their existing employee skillsets through tools such as Chat GPT makes them a more valuable resource and improves the overall performance of the contact centre.Steve McSherry, Daktela UK Country Manager</blockquote>

Daktela call centre provider first in UK to integrate ChatGPT into its service offering

Daktela is a global communications solution provider based in Prague. Steve heads up the Sales Department in the UK. He has worked in the communications industry for over 30 years and has been involved in projects from small start-ups requiring simple technology right through to complex omni-channel contact solutions for large enterprise business operations such as Royal Bank of Scotland, DHL, Thomas Cook etc. The UK and Ireland form a key part of the overall Daktela global business expansion…

has been added

Address

Media Pack / Portfolio

Steve McSherry

Media Coverage