HMRC launches new online interactive help for compliance checks
HMRC's online tool to help customers understand tax compliance checks is now live, the government has announced. The Interactive Compliance Guidance tool available on GOV.UK provides information to help customers understand:
- HMRC compliance checks
- why HMRC has requested specific information or documents
- how to request extra support due to health or personal circumstances
- how to appoint someone to act on your behalf
- what to do if you disagree with a decision made by HMRC
- how to pay a tax assessment or penalty.
It brings together existing compliance guidance and videos in one place, making it easier to find and navigate the appropriate information. Joanne Walker, Low Incomes Tax Reform Group (LITRG) Technical Officer and Customer Experience Advisory Group member, said:
"When unrepresented customers have a tax compliance problem, it can be difficult for them to find the help they need. This new interactive tool from HMRC makes compliance guidance readily accessible in one place, and easier for people to find the information that is relevant to them. The links to the extra support available will be especially valuable for the most vulnerable customers.
“Along with other stakeholders, I have commented on and tested the interactive guidance tool at various stages and a lot of work has been put into its development. It clearly sets out the topics, uses an easy-to-understand question and answer format, provides clear guidance videos, step-by-step explanations, and links to other relevant guidance. Feedback from multiple stakeholders and customers should ensure it is responsive and easy to use.”
Any thoughts, send them across ASAP as this story is BREAKING.
