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Changing from broker to business owner

Journalist: Jake Carter, Mortgage Introducer

ended 22. September 2023

How difficult is this change?

Do you stay hands-on or not? How difficult is it to stay hands-on?

What changes are the hardest?

 

9 responses from the Newspage community

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Being a great broker and being a great business owner are 2 completely different skillsets. Being accomplished at the former doesn’t guarantee being good at the latter. It certainly isn’t easy doing both roles simultaneously especially as the business grows. You often have to sacrifice personal income for a while as you step away from writing business yourself and grow the business to the point where you can earn the required amount. That is why so many brokerages reach plateaus at 3-5 and again around 10 brokers as those next steps need plenty of infrastructure and of course lead supply.
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This is a difficult transition as you never feel that somebody can do the job quite as well as you. It has taken me over 5 years to be able to step back and allow others to come in to handle my clients, I will still write business because of my love for the job but I am confident I have a great team behind me to be able to step in my shoes. This had to be done to save my relationship as I was always in the mindset that business comes first, I wanted to get out of the living-to-work attitude and spend time with my family before I lost them, it got to the point where I didn't even walk my baby son out of the hospital.
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It's a tough transition seeing as most principals will also be their top income generator - be prepared to knuckle down and work your butt off to top up the money to pay everyone else for a while and seriously ask yourself the question, do you want the headache or are you better off just referring surplus work to another broker you trust in exchange for a split of comms?

I grew my business to 14 advisors before selling recently and I can say there are some dark and lonely days as a principal (as well as the good) and it shouldn't be entered into lightly as the job can eat you alive. Just get very used to taking the rough with the smooth.

From experience unless you're a big team I'd also look to grow with self-employed brokers initially as otherwise you're on the hook for a big expense with no guarantee of income.

I could talk about this till the cows come home to be honest so yell if you'd want to talk in more detail.
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Having worked for one of the largest estate agency based mortgage advisors before going self employed and setting up Verve Financial you do worry, i think you are not human if you don't have those doubts in your head, am i good enough, can i get my own business, what it going to look like financially?
Luckily, 6 years on I can truly say it was the best decision i ever made, you soon realise that it was you the customers wanted to work with and now have a very sustainable business due to existing customers and referrals and srong relationships with builders and estate agents. I love being hands on and that will never change, dealing with customers is what makes our job so satisifying.
Anyone that is thinking of doing it, dont take it likely, you will work longer hours than you have ever done before, you will lose sleep, but the upsides can be so rewarding.
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It is very difficult to transition from mortgage broker to business owner and this transition can take many years to fully realise. As a mortgage broker, you just need to advise on the cases put in front of you and convert them into business. As a business owner, it is much more than this - compliance/training / lead generation/business development/profit and loss, to name just a few. It is a huge financial investment to grow a team of mortgage brokers, even if they are all self-employed and there is no salary, the upfront cost of lead generation is huge and can run into the thousands each month.
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Charles Breen
Founder at C B
Do you want to become a business owner or an employed salesman with a better tax code?
Most of us set up our own business because
I could do it better
I want my name above the door
We then copy the model we have just left, and follow the same behaviours!
We usually name this new business using our initials, hope that us running it will be the decisive factor – it isn’t
We don’t give any time to business planning except after we finish ‘work ‘ and speak to our partner asking their advice , then ignoring it. The above probably sums up my journey
I decided to take on a business consultant and the first thing that happened was we had a 360 degree review. It wasn’t very nice, in fact it was awful. I had to decide whether to grow up, take it on the chin and move forward or repeat the same cycle of disappointment
Now after continued meetings I now get out of them the invisible partner I need I can actually run every idea through a sounding board for opinion and get my business where I want it
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I'm currently very much in the middle of this, as I have started up my own mortgage brokerage and stepped away from being a broker within someone else's business. At the moment I am the sole adviser and, even if I do expand and attract more talented advisers to our brand, I'm not sure I will ever want to step away from giving advice totally, I just enjoy it too much. The transition has been relatively straightforward for me, as I've had a huge amount of support from the network, The Openwork Partnership, that we chose to partner with. Their "Route To Principal" training program, which is delivered face-to-face over a 12-month period via their in-house Business School, is helping to set us on the right track from day one and making sure we have the contacts and skills to make it work. That being said, just like any big change, it's equal parts scary and exciting.
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In my experience, the most effective path to transition from a broker to a business owner is to proactively delegate before the need becomes urgent. Invest in building your team, even if it requires stretching your budget, as doing so will liberate your time for focusing on income-generating activities rather than getting bogged down in non-income-producing tasks.
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Crikey that was a long time ago - I don't think I ever took my hands off too much, for a control freak and the person with ultimate responsibility at the regulators does kind of make you have to stay quite close to the coalface. Unlike most business types financial services does need continuous professional development to allow you to keep the practices teeth sharp and what better way than getting involved in the day-to-day case negotiations.