1.4 million broadband appointments missed: What are your broadband installation stories?

Across the UK, 1.4 million broadband customers were effectively “stood up”. Whether it was an engineer failing to show up or a significant delay in getting a new service live, the results have been costly for providers and frustrating for households.

As a result of these service failures, broadband providers have been forced to pay out £41.6 million in automatic compensation for delayed starts alone.

While fast full-fibre broadband offers huge benefits, the path to getting it installed is clearly still riddled with hurdles. To help consumers navigate the process, Broadband Genie has published a comprehensive guide on exactly what to expect during an installation and how to protect your home.

We want to hear your broadband installation nightmares:

• Were you ghosted by an engineer after taking a day off work?
• Did an installation lead to botched drilling, messy cabling, or property damage?
• Did your provider pay your compensation automatically, or did you have to fight for it?